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Shipping and Returns
How much is my shipping?
  Shipping charges vary by carrier and are automatically calculated at checkout. To calculate shipping on your selected items, add items to your shopping cart and proceed to the checkout page where you can select a shipping method.
When will my order ship and what are my shipping charges?
  Shipping costs are calculated and provided to you prior to submitting your payment information. Add selected items to your shopping cart and proceed to the checkout page where you can select shipping methods and associated prices. Orders will be shipped within 2 business days of your credit card payment.
What is the return policy?
  Please see our Return Policy for complete details.
How do I return my product?
  Please click here for more information on returning an item.
When will my order ship?
  Total Delivery Time for Your Order
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time.

Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. The processing time is usually 1-2 business days.

Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping times below.

We offer three shipping methods for most items:
  • Standard Shipping (3 to 5 business days)
  • 2- to 3-Day Shipping (2 to 3 business days)
Please note:
  • Shipping times do not include processing time (most in stock items generally take 1-2 days to process) and Standard Shipping times only apply to items being sent to the 48 contiguous states.
  • For Standard Shipping to Alaska, Hawaii or Puerto Rico, add 2-4 days.
  • Shipments to military APO / FPO addresses and U.S. territories and protectorates should arrive in 3-6 weeks.
  • We do not offer shipping to P.O. Boxes at this time.
Weather-related shipping delays are not within the control of GED Marketplace.

Digital Products
Digital products will be emailed immediately, after your order is processed and payment is received. Please contact customer service if you have not received your digital products within 12 hours of purchase.

Physical Products
Physical products that are in stock will usually ship within 24-48 hours after placing the order. You will receive an email with your tracking information once the product has shipped.

Tracking Your Order
After placing your order, you may login to the "My Account" link at the top right hand side of our site and then click "Review orders / track packages". You will receive a shipment confirmation email when your order has shipped and tracking information within 1-2 business days of shipment.